Mon Jan 8 2018
Back to school today! Bedtime was tough last night, knowing that the weekend and birthday festivities are being replaced by school and schedules. But the snow plows were digging out Needham Center (finally) at 3am this morning, so I’ve had plenty of time to make lunches, shower, find backpacks and uniforms. It’s Monday!
My folks were really generous this weekend in celebrating my birthday. After the presents and birthday dinner on Saturday, they babysat M for a few hours after church yesterday. I had great ambitions of using the time to clean the house, change our internet provider, start writing my book – yes, all in 3 hours. But my house is still a joyful Christmas mess, and my book is merely a new Google doc with some old posts cut and pasted into it.
I did, however, change my internet provider. After the chain of events with Comcast this weekend, I actually think they were trying to get rid of me. On Friday morning, I got my bill at 8:30am. A lovely way to wake up (although the joke’s on them – I’d been up for hours at that point.) I opened the email, logged into my account to check the charges, and decided to wait until my next paycheck to pay it.
Minutes after logging out of my account, my internet shut off. This happens a few times a week for about 15 minutes, and has for years. It’s incredibly annoying – especially if I’m mid-tutoring session and losing money, but calling their CS for help is one of the most frustrating experiences in home ownership, so I just waited until it turns back on. But here’s where the paranoia kicks in – did Comcast know that I logged into the account and didn’t pay? Were they trying to trick me into thinking I had to pay to restore service? Probly not. Right?
So I looked up Verizon’s rates for the billionth time and continued to debate if it was worth the hassle of switching providers.
Yesterday, while M was with her grandparents, I called Verizon – I could get faster internet for less money, but there would have to be an install that I would 1) have to pay for, and 2) take time of work for. No thanks.
Then I called Comcast to tell them I’m thinking about leaving and wanted to know what penalties or work I’d have to do. The girl told me there were no penalties and offered to transfer me to Account Management. Ok, but I have their router, so what do I do with that? Oh right, she replies. You have to return it to a Comcast office or mail it back – but you have to pay for the shipping, she adds. Then she offered to transfer me to Account Management again. Clearly, they don’t care if I stick around. I said I’d call back with a decision.
Thirty minutes later, M comes home, grabs the iPad to show me a video she made, and gets upset because – you guessed it – the internet isn’t working. Furious, I call Comcast back. Five minutes to get to a human. Repeat all the ID info to the human that I just told the robot. Human is unhelpful and transfers me to Felix. Felix acts like he is picking up a new call – I provide ID info AGAIN, explain my problem AGAIN, and become frustrated AGAIN. Felix is condescending, refuses to even try a reset, and will only provide two options: 1) I take time off work and stay home tomorrow to wait for a technician, or 2) He is very eager to transfer me to Account Management when I threaten to close my account.
I get so frustrated by the condescension and attitude, that I hang up. Minutes later, the internet turns back on and I get an email that a technician is coming to my house. So then I have to cancel the technician.
So say hello to Verizon’s newest customer. I am annoyed that I will have to pay for the install and take time of work, but I am very excited to get better speeds for less money, and am optimistic about improved customer service. About a week til the install, but I can’t wait to call Comcast and cancel!
I’m actually in a great mood today – not sure why I had to type that rant. Maybe I’ll turn it into a full blog post. Or maybe this is what journaling is for – clearing out the lingering thoughts to look forward with clarity? I hope so.
Aside from the Comcast drama, I actually had a productive afternoon doing nothing on my to do list. I spent the hours building out a new website for my legal work. I’ve decided that if my bank account is going to survive the student loans payments, then I’d better go back to doing some legal work. I’ve liked doing legal work for our family’s firm – lots of legal research and writing which I love – and I’m going to be more active about attracting new clients. Check it out: Kathleen Reardon, Esq.
I still need to refine the content with marketing language. And I purchased a domain that takes some time to link up. Then I can SEO, etc. But the content is there and the pages are built!
In the past couple of weeks, I’ve begun to realize that perhaps my career paths haven’t been as divergent as I thought they were. The instructional design is a flexible vehicle for any substantive topics – whether they be the law, education, or technology. And the law around education technology right now is hopping. I love the idea that my instructional design expertise could be used to help businesses and individuals manage risk and resolve disputes.
So I’m putting together some trainings on education law and edtech law. I even submitted one on EdTech Privacy Laws Explained to the ISTE People’s Choice competition – gathering info and put together the law and some suggested best practices was actually fun! I would LOVE to present on that topic!
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